About us

The service is based at Wickham Surgery, Hampshire.

Business journey

The Fraud and Security Management Service is an NHS hosted service and has been providing Fraud and Security Management Specialists to NHS organisations in and around Hampshire since 2001. The service is currently based at Wickham Surgery in Hampshire.

Originally named the Hampshire and Isle of Wight Counter Fraud Service, the business was formed in 2001 by a number of Hampshire NHS Primary Care Trusts and Hospital Trusts, following the publication of the Secretary of State’s Directions for Countering Fraud in the NHS.

We have since provided Local Counter Fraud Specialists to the majority of NHS organisations in Hampshire and the Isle of Wight.

In 2013 the business expanded to offer a security management service and has grown its client base to include NHS organisations in surrounding counties.

The Fraud and Security Management Service is hosted by the Hampshire and Isle of Wight Partnership of Clinical Commissioning Groups. It is operated on a cost-neutral ‘not for profit’ basis, meaning that every business decision is made purely for the benefit of the service’s client organisations.


Achievements

The service is recognised as a leading provider of fraud and security management services in the NHS. We have a long and proven history of effective collaborative working with our client organisations to increase awareness and identify the major risks. By effective liaison with key stakeholders we take action to reduce those risks and prevent instances of crime. The team has an excellent track record of protecting staff and budgets, investigating where necessary and achieving sanctions.

We have worked with client organisations to ensure that NHS Counter Fraud Authority Standards are implemented, resulting in overall green ratings on each organisation’s Annual Self Review Tool return to the NHS Counter Fraud Authority.

We were instrumental in setting up the Wessex Area Security Partnership whose membership includes Local Security Management Specialists from across the Wessex area, sharing best practice and working collaboratively to combat common threats.

We work closely with the NHS Counter Fraud Authority and our expertise has been used to inform national policy. Our team members have been invited to participate in the Counter Fraud Authority Engagement and Improvement Group which they have attended regularly.

We have worked extensively with a local Trust on a ‘Respect and Protect’ project; a major initiative aimed at reducing violence and aggression against staff.

Our communications have received recognition for their quality from the NHS Counter Fraud Authority Senior Media Relations Officer and from both past and present Managing Directors of the NHS Counter Fraud Authority.

The team have been winners of an NHS award for excellence and achievement.


Meet the Team

The Fraud and Security Management Team are all highly qualified and experienced.


Samantha Willoughby

Head of Fraud and Security Management
Accredited Counter Fraud Manager
Accredited Counter Fraud Specialist
Accredited Security Management Specialist

Samantha is an experienced Fraud and Security Specialist having worked in the field since 1995. Samantha worked as a Benefit Fraud Investigator, fraud trainer and mentor for the Department for Work and Pensions in Hemel Hempstead, Watford, St Albans, Portsmouth and Basingstoke.  In 2007 Samantha became the manager of the Department for Work and Pensions Central Prosecutions Unit.

Accreditation as a Counter Fraud Specialist and Counter Fraud Manager were achieved in the early 2000’s with the University of Portsmouth.

Samantha joined the NHS as a Local Counter Fraud Specialist in 2008 and has worked as a nominated Local Counter Fraud Specialist and Local Security Management Specialist to both provider and commissioning clients in Hampshire.  Samantha has been Head of the Fraud and Security Management Service since 2013.

Samantha sits on the national Counter Fraud Managers Group which aims to share best practice amongst NHS fraud specialists. Samantha is also a member of Hampshire Constabulary’s Strategic Fraud Partnership and has been featured on the BBC1 television programme: Fraud Squad.

In 2018 Samantha successfully achieved accreditation as a Security Management Specialist with the University of Portsmouth. 


Tracy Brislen

Business Support Officer
Accredited Security Management Specialist

Prior to joining the NHS, Tracy worked in a variety of project management roles within the corporate sector and most recently in the third sector as a Business Development Manager for 11 years.

She joined the NHS in 2016, starting with the Fraud & Security Management Service in December 2016. Tracy completed Security Management Specialist training in June 2018, achieving accreditation from the University of Portsmouth.


Alec Gaines

Professional Accredited Counter Fraud Specialist
Accredited Security Management Specialist

Alec is an experienced fraud specialist having worked as a fraud professional in the public sector since 1999.

Alec worked as a team leader with the benefit fraud teams in Lewisham and Southampton and completed the ‘Professionalism in Security’ qualification with the University of Portsmouth in 2002. He joined the NHS as a Local Counter Fraud Specialist in 2003, has worked as a nominated lead Local Counter Fraud Specialist to both provider and commissioning clients in Hampshire and is currently the lead Local Counter Fraud Specialist for two large Hospital Trusts.

Alec has advised the Department for Health at national level on policy review and has been an invited speaker at regional Local Counter Fraud Specialist meetings providing guidance and advice to his peers on quality. He has also appeared on local and national radio as a fraud expert. He has had significant success in forging and developing local relationships with other law enforcement agencies including the Police, the Department for Work and Pensions and the Home Office.

In June 2018 Alec successfully achieved the Security Management Specialist accreditation approved by the University of Portsmouth.

In July 2019 Alec was awarded the status of Professional Accredited Counter Fraud Specialist by the University of Portsmouth.


Karen Travers

Professional Graduate Counter Fraud Specialist
Accredited Security Management Specialist

Karen is an accomplished counter fraud and security specialist having undertaken criminal investigation roles in the public sector since 1985. Karen qualified as an accredited Counter Fraud Specialist in 2000 and gained a BSc (Hons) in Counter Fraud and Criminal Justice Studies from the University of Portsmouth in 2006. In 2018 Karen added security management accreditation to her portfolio.

Karen joined the NHS in 2002 after working for 18 years as a Benefits Fraud Investigator. During this time Karen has held various management and specialist roles in both the private and public sector for NHS provider and commissioning clients across Hampshire, the Isle of Wight and Dorset. In addition to fraud and security roles Karen provides support to NHS employees as an ILM 7 Executive Coach.

Karen has been invited to advise the Cabinet Office Fraud, Error and Debt Ministerial Task Force at The Treasury in Whitehall. Karen has represented LCFS colleagues as a member of national organisations including the Counter Fraud Professional Accreditation Board, The Institute of Counter Fraud Specialist’s Executive Committee and most recently as a founder member of the NHS Counter Fraud Authority Engagement and Improvement Group.

Karen is currently the lead Local Counter Fraud Specialist for a large Hospital Trust and three Clinical Commissioning Groups, and the lead Security Management Specialist for three Clinical Commissioning Groups in Hampshire.


Colin Edwards

Accredited Counter Fraud Specialist
Local Security Management Specialist

Colin has worked in the counter fraud arena since 1994 having started his career in Local Government as a Benefits Investigator and Manager. He qualified as an Accredited Counter Fraud Specialist in 2001.

In 2006 Colin was nominated as a NHS Counter Fraud Specialist in Primary Care Services and shortly thereafter joined with a private provider where he delivered anti-fraud services to Primary Care, Acute, Community, Mental Health and Ambulance NHS Trusts and later Clinical Commissioning Groups.

Colin has worked domestically and overseas delivering anti-fraud and bribery work for public and private sectors inclusive of Local Authorities, County Councils, Not for Profit organisations, Housing Associations, Chartered Institutes, the Department for International Development and the World Bank. Colin has attended the NHS Counter Fraud Authority Engagement and Improvement Group and is a designated ‘super user’ of the new NHS CFA database; CLUE.

Colin worked as a consultant on NHS Counter Fraud work with a large private provider before returning to work directly with the NHS in 2017, firstly as the in-house Counter Fraud Manager with a large London Acute Hospital and now with the Fraud and Security Management Service.


Paul Travers

Accredited Security Management Specialist

Paul retired from the Police service in October 2013 after a varied career as a Detective in the Hampshire Constabulary spanning thirty-one years. Paul was a successful Detective specialising in covert policing techniques and carrying out VIP Protection, being responsible for people’s physical safety in public places and identifying and dealing with the risks to individuals and members of the public. Latterly as part of the Major Crime Team his skills were used in the investigation and detection of serious offences against individuals including violent assaults, rape and murder.

A short spell as a security consultant involved reporting on estate security, asset protection, staff safety procedures and crime & reduction strategy to one of the largest supermarket and retail brands in the UK.

Paul joined the NHS in September 2014 and qualified as an accredited Security Management Specialist with the University of Portsmouth in 2015. He joined the Fraud and Security Management Service in 2017 bringing with him a wealth of experience in personal and public safety, investigation, security and crime prevention, with a proactive approach in promoting the safety and security of those who serve the public.